RETURNS

CAN I MAKE A RETURN?

   We hope that you will love your ordered item. However if the item doesn’t quite respond to your expectations, you can return your unused and undamaged product within 15 days from the date you received your order.

WILL I GET A FULL REFUND FOR MY RETURN?

   Yes. Once we receive your returned item, our team will inspect the condition of the product. If the returned item is undamaged and unused, you will receive a full refund to your selected payment method. You will also be informed via e-mail at each step of inspection and reimbursement of the cost.

   Please note that your items must be returned in the original packaging, with all RAA by Ecem Kumbasar signature packaging items, including the Authenticity Card, the dust cover for the bags, and all RAA İstanbul printed products.

DO I HAVE TO PAY FOR SHIPPING WHEN MAKING A RETURN?

   Yes. Unfortunately, RAA by Ecem Kumbasar is not responsible for the shipping of returns at the time being.

HOW TO MAKE A RETURN

   To arrange a return, you can contact us at customercare@raaistanbul.com

   Please note that your items must be returned in the original packaging, with all RAA by Ecem Kumbasar signature packaging items, including the Authenticity Card, the dust cover for the bags, and all RAA İstanbul printed products.